Shipping

STANDARD shipping is free across Canada with a minimum order of CA$100. Please note that this may not apply for some Consignment items. Return shipping is also included for all regular priced new stock. All orders are updated with a tracking number as soon as the product is shipped.

Our typical shipping times are listed below. If you need your order delivered urgently, please reach out to us and we can advise based on the most up to date information on our stock or from the supplier.

IN STOCK - Any items with quantity greater than 0 are available in store.  Can be shipped out within 3 business day(s)

DROP SHIP - All models will be shipped directly from the brand within 3 business days after receipt of order.  Availability is updated on a weekly-basis.

OTHER PREMIUM EXCLUSIVES - Each model is available for order and may take 1-3 weeks processing time.  We will inform you right away with expected delivery timelines for your order.

Returns

If you are not satisfied with your purchase, you may exchange or return any regular priced new timepiece, for a store credit, within 10 days of receiving the product.

The cost of shipping will be deducted from your total credit. All purchases, accessories, serial numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise.  Any sale, vintage / pre-owned or discounted items will be FINAL SALE.

If and when you receive your purchase, if there are any noticeable discrepancies or damages, or if the item is not what was ordered, please contact Bezel House through using the contact info listed on our website, within 2 days of receipt of your shipment. All new stock is covered under standard manufacturer warranty.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee shipments returned via mail / courier.